Frequently Asked Questions
Quick answers about ordering, shipping, age requirements, and product information at High Moon Store.
What does High Moon Store sell? ⌄
High Moon Store offers hemp-derived products as well as vape devices, disposables, and accessories. Product availability can vary by state and local regulations.
Do you ship across the United States? ⌄
We ship to eligible U.S. addresses where products are permitted. Some items may be restricted in certain states.
Do you ship internationally? ⌄
No. At this time, High Moon Store ships within the United States only.
How long does order processing take? ⌄
Most orders are processed within 24–48 hours (excluding weekends and holidays). Once shipped, you’ll receive tracking by email.
How long does shipping take? ⌄
Delivery typically takes 3–7 business days after shipment, depending on your location and carrier conditions.
Will I get tracking information? ⌄
Yes. Once your order ships, we email tracking details so you can follow your delivery progress.
Do I need to be a certain age to order? ⌄
Yes. You must be of legal age in your state or territory to purchase age-restricted products. We may use age verification methods where required.
Are your hemp-derived products compliant? ⌄
We aim to stock products that are hemp-derived and marketed in compliance with applicable guidelines. Availability and legality may vary by jurisdiction.
Do you offer refunds or returns? ⌄
Please review our Refund Policy for details. In general, we can only assist with verified order issues such as damage in transit or missing items reported within the required timeframe.
What if my order arrives damaged or missing items? ⌄
Contact us the day your package arrives and include your order number plus clear photos of the product, packaging, and packing slip so we can review and help.
How do I contact High Moon Store support? ⌄
Email us at contact@highmoonstore.com and include your order number (if applicable). We’ll get back to you as soon as possible.